Counsellor chat
Message your counsellor between sessions for quick questions and updates.
About counsellor chat
Counsellor chat lets you message your assigned college counsellor directly from the platform between your scheduled sessions. Whether you have a quick question about an essay prompt, need clarification on a deadline, or want to share an update on a test score, you can reach out without booking another meeting.
The conversation stays in one place alongside your application tracker, checklists, and essays, so you and your counsellor both have the full context. It complements the deeper work you do in Counselling sessions and keeps your applications moving forward between appointments.
What it does
Send messages to your counsellor
Type and send questions, updates, or requests at any time.
Receive replies from your counsellor
Get answers, guidance, or next steps directly in the chat thread.
Attach files and screenshots
Share draft essays, test results, or university screenshots for quick review.
Review past conversation history
Scroll back through earlier messages to recall advice or decisions.
Ask quick clarifications on tasks
Resolve small uncertainties on checklists, essays, or requirements without a full session.
Flag items for your next session
Mark topics that need deeper discussion in your upcoming Counselling session.
How it works
Open the chat from your dashboard
Select the Counsellor chat tab to start or continue a conversation.
Type your question or update
Write your message in the text field, keeping it focused and specific.
Attach files if needed
Add PDFs, images, or documents relevant to your question.
Send and wait for your counsellor's reply
Your counsellor will respond during their working hours; you'll see a notification.
Continue the conversation as needed
Reply, ask follow-ups, or mark items for your next scheduled session.
Who it is for
Students with active applications
Need timely answers on essays, deadlines, or requirements between sessions.
Students between scheduled counselling sessions
Want to maintain momentum without waiting for the next booked meeting.
Students who prefer written communication
Value a searchable record of advice they can refer back to later.
Parents relaying questions through their child
Can have their questions passed along and answered in the same thread.
What you gain
Faster answers without waiting for the next session
Resolve small blockers in hours instead of days.
Written record of advice for later reference
Search past messages when preparing essays or checklists.
Keep application momentum between meetings
Address questions as they arise so work doesn't stall.
Reduce anxiety with timely clarifications
Get reassurance on uncertainties before they grow.
Make scheduled sessions more productive
Use live time for strategy, not basic clarifications.
Questions
How quickly will my counsellor reply?
Counsellors typically respond within one business day during working hours. Urgent deadline questions are prioritised.
Can I send documents through chat?
Yes. You can attach PDFs, images, or text files up to the platform's file size limit for your counsellor to review.
Is chat history saved?
All messages remain in the thread for the duration of your counselling engagement so you and your counsellor can reference them anytime.
What if my question needs a full session?
You can flag the topic for your next Counselling session or use Counsellor booking to schedule an additional meeting.
Ready to use counsellor chat?
A free session with a counsellor shows you how the tools fit your applications.
